PRIOR PARTNERSHIPS
KIND WORDS
Leadership impact falling short?
Good leaders, not great yet
Leadership impact can drift when capability has not kept pace with the expectations placed upon senior talent. Influence weakens, communication breaks down, and the organisation feels the gap. This is where focused, strategic coaching support matters.
Losing talent to stress and burnout?
Hidden costs to your best people
Without support, pressure compounds into emotional fatigue, declining creativity, and ultimately disengagement or exit. Protecting talent requires more than wellness campaigns. It demands leaders who can create psychological safety, recognise early warning signs, and manage energy with the same discipline they manage performance.
Culture and standards slipping?
Growth stretching culture thin
Culture and standards require deliberate stewardship, not assumption. Through leadership alignment, clear behavioural expectations, and disciplined follow-through, I help businesses protect the identity that made them successful.
hi, I'm Stephen
Thanks for letting me introduce myself
I am Stephen Macintosh, a seasoned professional with over three decades of illustrious service in luxury hospitality.
Throughout my career, I've had the privilege of partnering with revered brands, many of which are synonymous with luxury and excellence. This includes iconic names such as Ralph Lauren, Burberry, Fairmont Hotels, Mandarin Oriental Hotel Group, The Fat Duck Group, Fundamental Hospitality, The Wolseley Hospitality Group, Reignwood Investments, Shangri La Hotels, and numerous others.
However, my commitment extends beyond collaboration with high-profile brands and the lens of luxury hospitality consultancy. My true passion lies in the ways I've been able to assist organisations, entrepreneurs and professionals in realising their fullest potential. As an accredited executive coach, I've coached and mentored hundreds of leaders, helping shape their career trajectories and honing their skills. As an advisor and consultant, I've strategised with organisations to elevate their service offerings, streamline their operations, and reinforce their leading market position.
Service in luxury, to me, is an art form. It's about pushing boundaries, surpassing expectations, and setting new standards. My mission is to elevate leaders, enabling them to be not just contributors, but game-changers. The ripple effect of this approach is profound, reshaping career arcs and propelling entire organisations to unparalleled success.
“ I value courage, truth, integrity and agency”.
“Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.”
- Danny Meyer
My offering
I offer a tailored suite of services designed to meet the distinct needs of every client.
If you're an organisation aiming to elevate your leadership team, deliver world-class guest experiences, implement innovative operational strategies, or strengthen your culture, I bring insights and expertise from the worlds top luxury brands.
For leaders stepping up, my accredited executive coaching sessions support the next phase. I passionately coach and mentor leaders across the luxury sector, fine-tuning their skills and communication, and guiding them through the industry's challenging expectations and dynamics.
Whether you’re an existing luxury group or start-up entrepreneur, I'm here to support your journey.
How do I serve you?
Personalised Insight:
Every client, whether an organisation, entrepreneur, or individual, comes with a unique set of challenges, aspirations, and stories. I prioritise understanding these distinctions by immersing myself in their specific contexts. By grasping the nuances of each client's situation, I'm able to tailor my guidance and strategies to their unique needs and objectives, ensuring they aren't getting a one-size-fits-all solution but a custom-fitted strategy.
Collaborative Approach:
Collaboration is at the heart of my method. I believe that true transformation, be it personal or organisational, arises from a symbiotic relationship. This means working alongside my clients, ensuring they're actively engaged and empowered throughout our journey together. By fostering an environment of trust and open dialogue, we create actionable strategies that resonate deeply and lead to tangible results.
Holistic Perspective:
My extensive experience in luxury hospitality and leadership has equipped me with the ability to view challenges and opportunities from multiple angles. Whether it's enhancing leadership dynamics, refining operational efficiencies, or elevating market positioning, I bring a comprehensive perspective that ensures every facet of an organization or individual's growth is considered.
work with me
My approach to
executive leadership coaching
Foundation of Trust:
Central to my coaching ethos is the establishment of a robust trust-based relationship with each coachee. Recognising the transformative power of a safe and trusting environment, I ensure our sessions are characterised by confidentiality, empathetic understanding, and mutual respect. Such a foundation fosters genuine introspection, vulnerability, and meaningful personal and professional evolution.
Customised Coaching Plans:
Every individual possesses a unique constellation of aspirations, challenges, and inherent strengths. With this in mind, I support my clients to meticulously craft a coaching plan tailored to their distinct needs. Through a thorough initial assessment, I spotlight key areas of focus, delineate clear objectives, and orchestrate a trajectory that resonates with their personal and professional aspirations.
Training and tools rooted in psychology
Grounded in my psychological training, I utilise various techniques to enhance personal and professional growth. These include the psychodynamic approach to understand unconscious influences on behavior, cognitive behavioral coaching to challenge negative thought patterns, and solution-focused coaching to map out actionable steps towards desired goals.
Additionally, I emphasise emotional intelligence enhancement and mindfulness practices for a holistic approach to mental clarity and resilience. This dynamic coaching process, reinforced by continuous feedback, is adaptably tailored to the client's journey. Yet, despite the fluidity of this journey, achieving tangible results—from leadership acumen to decision-making skills—remains paramount in my practice.
